United Airlines · Last verified September 8, 2026
United Airlines
The widest network, less consistent delivery.
TRI Score
85.2
Excellent
#2 Best Airlines
Overview
Our assessment
United's international route map is the strongest in the country, which is why it ranks second despite weaker consistency than Delta on domestic operations.
Best for
- International itineraries
- Star Alliance travellers
Not ideal for
- Travellers prioritising on-time consistency
Score breakdown
Why it scored 85.2
- Capability30%
- 90
- Value20%
- 84
- Ease of Use15%
- 84
- Reliability15%
- 84
- Professional Utility10%
- 88
- Momentum10%
- 82
How much the product can actually do, and how well it does the core job.
What you get for the price, including what the free plan really covers.
Time from signup to useful result, without training or a consultant.
Consistency, uptime, support responsiveness and predictable behaviour.
How well it fits real professional workflows, not demos.
Rate of meaningful improvement over the last two evaluation cycles.
Trade-offs
Strengths and weaknesses
- Best international network
- Strong alliance coverage
- Variable domestic experience
- Inconsistent cabin products
Score history
How the score moved
- Jan 202682.8
- Apr 202683.6
- Jun 202684.4
- Sep 202685.2Latest evaluation cycle.
Head-to-head
Compared with
- No published head-to-heads yet.
Alternatives
Others in this category
- Delta Air Lines89.7
- American Airlines82.4
Evidence
Sources
- Public dataPublic pricing and documentation
Where a claim could not be verified, we label it rather than estimate it. Read the methodology.